See morw...

Thursday, August 14, 2008

Announcing Avaya Dialog Designer Elements

 

Dialog Designer Elements. Kick Start your Speech Applications. FREE customizable speech-driven dialog modules accelerate your development of speech-enabled applications

Speech-enabled applications are driving a new paradigm in customer relationships. End customers often express frustration with touchtone menus in traditional IVR environments. The result is frequent customer dissatisfaction and higher utilization of live agents to process minor transactions, adding cost to your bottom line.

As an Avaya Voice Portal or Avaya Interactive Response customer, you should already be aware that Avaya Dialog Designer enables developers to create rich speech-enabled applications quickly and easily.

To further accelerate your evolution to speech-enabled applications, Avaya, in conjunction with DevConnect partners Gold Systems and GM Voices, is offering a free suite of pre-packaged application modules to simplify the creation of speech applications and get the most out of your self-service solution.

Dialog Designer Elements jumpstart your speech-enabled applications, offering:

  • Key functional elements often found in speech-enabled applications, including zip code, phone number and credit card recognition modules.
  • Built-in logic to support barge-in, timeouts, error handling, and re-prompting and retry thresholds based on speech recognition confidence scoring.
  • Support for both speech recognition and touch-tone inputs, making it easy to migrate existing applications without rewriting the entire application.
  • Professional quality recorded English language voice prompts and built-in Text-to-Speech (TTS) capabilities for confirmation messages (Voice talent provided by GM Voices).
  • Use of built-in grammars to preserve vendor independence and application development flexibility.

Dialog Designer Elements can save you hundreds of hours in development and test time. Furthermore, you can easily adapt these base modules for your unique needs, and by reusing them across multiple applications, shorten your overall development cycles while lowering costs.

ACT NOW — Visit http://share.devconnectprogram.com
to get your Dialog Designer Elements today!

IP TelephonyContact CentersUnified CommunicationsCEBP

This is an advertisement. If you do not wish to receive further emails from Avaya,
please go to avaya.com/unsubscribe,
or write to:
Avaya Email Unsubscribe Campaign
c/o Avaya Customer Response Team
211 Mt. Airy Road
Basking Ridge, NJ 07920
USA

©2008 Avaya Inc. All Rights Reserved, Avaya, the Avaya Logo, and all trademarks identified by ®, TM or SM are registered trademarks, trademarks, or service marks of Avaya Inc, and may be registered in certain jurisdictions. All other trademarks are the property of their respective owners.

Terms of Use
Privacy Statement

 

**********************************************************************************************
This e-mail is confidential. It may also be legally privileged. If you are not the intended recipient or have received it in error, please delete it and all copies from your system and notify the sender immediately by return e-mail. Any unauthorized reading, reproducing, printing or further dissemination of this e-mail or its contents is strictly prohibited and may be unlawful. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions.
**********************************************************************************************

No comments: