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Thursday, August 14, 2008

Announcing Avaya Dialog Designer Elements


Dialog Designer Elements. Kick Start your Speech Applications. FREE customizable speech-driven dialog modules accelerate your development of speech-enabled applications

Speech-enabled applications are driving a new paradigm in customer relationships. End customers often express frustration with touchtone menus in traditional IVR environments. The result is frequent customer dissatisfaction and higher utilization of live agents to process minor transactions, adding cost to your bottom line.

As an Avaya Voice Portal or Avaya Interactive Response customer, you should already be aware that Avaya Dialog Designer enables developers to create rich speech-enabled applications quickly and easily.

To further accelerate your evolution to speech-enabled applications, Avaya, in conjunction with DevConnect partners Gold Systems and GM Voices, is offering a free suite of pre-packaged application modules to simplify the creation of speech applications and get the most out of your self-service solution.

Dialog Designer Elements jumpstart your speech-enabled applications, offering:

  • Key functional elements often found in speech-enabled applications, including zip code, phone number and credit card recognition modules.
  • Built-in logic to support barge-in, timeouts, error handling, and re-prompting and retry thresholds based on speech recognition confidence scoring.
  • Support for both speech recognition and touch-tone inputs, making it easy to migrate existing applications without rewriting the entire application.
  • Professional quality recorded English language voice prompts and built-in Text-to-Speech (TTS) capabilities for confirmation messages (Voice talent provided by GM Voices).
  • Use of built-in grammars to preserve vendor independence and application development flexibility.

Dialog Designer Elements can save you hundreds of hours in development and test time. Furthermore, you can easily adapt these base modules for your unique needs, and by reusing them across multiple applications, shorten your overall development cycles while lowering costs.

ACT NOW — Visit
to get your Dialog Designer Elements today!

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